• Airline consolidation limits competition and reduces consumer choice, study confirms

    A research report prepared by GRA, aviation economists, during 2016-2017. It analyses 72 academic, scientific and industry reports from the period 1961-2016 covering the airline industry in the U.S., Europe and Asia Pacific. The report has been supported by the European Federation of Travel Agents' and Tour Operators' Associations (ECTAA), the European Passengers' Federation (EPF), the European Technology & Travel Services Association (ETTSA) and air passenger watchdog Friendly Flying.

    Read the Press Release

    View the Infographic

    Download the Full Report

    11 Oct 2017
  • Consumer views on booking airline tickets

    The European Federation of Travel Agents and Tour Operators Associations (ECTAA), the European Passengers' Federation (EPF) and the European Technology & Travel Services Association (ETTSA) supported a survey, conducted by Brunswick Insight, of 1000 air travellers in Germany, Austria, Switzerland and Belgium in June 2016. The survey inquired inter alia about consumers' views of transparency of airfare information and comparison shopping.

    Download the Findings


    12 Jul 2016
  • Independent Travel Distribution Explained

    ETTSA and the European branch of the Global Business Travel Association  (GBTA) teamed up to produce an entertaining video showing how far technology has come in giving consumers the power to choose the best and most economical way to travel, and the need to protect those benefits.

    Watch the video

    08 Nov 2011
  • Socio-Economic Study: Technology and Independent Distribution in the European Travel Industry

    Online travel and the technology that powers travel distribution have revolutionised the European travel industry, maintaining strong growth prospects despite tough economic conditions, according to a study by industry authority PhoCusWright. The first-of-its-kind report commissioned by ETTSA shows how independent travel distribution has stimulated pricing transparency and eased consumer access to travel product and pricing information for airfares, hotel rooms, car rental and other travel products, and promoted growth and innovation.

    Download the Study Download the Press conference recording

    30 Sep 2010